When we go shopping, we often see those little robots with cartoon expressions on their faces, which also bring many surprises to users. Whenever I see these small service-oriented robots, I often wonder where is the design force for such products? How can we design better and provide better service for users. This article shares some thoughts on how to design service robots. 1. Market research Out of curiosity, I hope to quickly understand the intelligent robot industry. I have to check relevant industry reports and use the method of desktop research to establish an understanding of this industry.
Through research, we learned that: The size of the service robot market in my country has reached 39.4 billion yuan; A large number of catering industries use intelligent robots to relieve the pressure of labor costs, and also bring more novel experiences to b2b data customers; At the same time, the pain points of the catering industry and the outbreak of the epidemic have increased the demand for service robots. 2. User research & design strategy 1. Understand what users think So, the next step is to understand what the service robots used in the catering industry look like in the minds of users? In field observations,
it was found that service robots are still very attractive to children. They will prefer to play around and interact with the robot. So for adults, the practicality is not so high, or it does not meet the expectations of most people. In the eyes of adults, a service robot is just a large toy, a toy to pass the waiting time. For chatting with users in the mall, I also learned their real feelings: